1. Why can’t I download game?
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Please link to local major portal site (such as Yahoo) to make sure your internet is connected.
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Please chekc the upper area of your brower and make sure if you have to open another brower by clicking on “agree to proceed” to continue your downloads.
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2. Why can’t I execute the game?
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Please download and install the software again.
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Please do not close the program during the installation.
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If all are under normal condition, please notify our agents right away.
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3. Why was I kicked out during a game plaing?
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Please check if you have sufficient credits.
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Please check if your internet is disconnected.
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Our system kicks out the first logged-in members, if it detects repeated log-in for the same account.
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4. Why can’t I browse the page correctly sometimes?
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The internet quality might be bad. Please select and change to play in an environment that has better internet quality.
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5. Why can’t I log in to the website sometimes?
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Please check if your account name and password are correctly entered.
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If account name/password is wrongly entered for consecutive 3 times, our system will display “The account has been locked, please try to log in after 10 minutes.”
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If account name/password are incorrect still, please contact our agents immediately.
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